Welcome to the KandyKandy FAQ page! Here, you'll find answers to some of the most common questions about our products, ordering process, shipping, and more. If you have any additional questions, feel free to reach out to our customer support team.
1. What types of phone cases do you offer?
We offer a wide range of iPhone cases, including slim cases, rugged cases, wallet cases, and more. Our designs feature various styles, patterns, and colors to suit every taste and personality.
2. How do I choose the right case for my iPhone?
To choose the right case, simply select your iPhone model from our collection. Each product page includes detailed descriptions and specifications to help you find the perfect fit for your device. If you have any questions, our customer support team is happy to assist you!
3. Are your cases compatible with wireless charging?
Yes! Most of our cases are designed to be compatible with wireless charging. Please check the product description for specific compatibility details.
4. What materials are your phone cases made from?
Our phone cases are made from high-quality materials, including durable polycarbonate, flexible TPU, and eco-friendly materials. Each case is designed to provide maximum protection while maintaining a stylish look.
5. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier's tracking page.
6. What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you're not satisfied with your purchase, please contact our customer support team within 30 days of receiving your order to initiate a return.
7. How long does shipping take?
Shipping times may vary depending on your location. Generally, orders within the United States take 3-7 business days, while international orders may take longer. For specific shipping rates and options, please check our shipping policy page.
8. Do you offer international shipping?
Yes, we ship internationally! Shipping rates and delivery times may vary based on the destination. Please note that customs fees may apply for international orders.
9. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. We can only make changes or cancellations before the order has been processed and shipped.
10. How can I contact customer support?
You can reach our customer support team by emailing us at info@kandykandy.com or by using the contact form on our website. We're here to help!
If you have any more questions or need assistance, don’t hesitate to reach out. Thank you for choosing KandyKandy! We appreciate your business and look forward to serving you!